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July 25, 2008
Apple's Epic Fail
I have been keeping mostly mum for the last week regarding Apple's Epic Fail. I am usually a big Apple cheerleader, an apologist even. For me, Apple can usually do no wrong. I have been a client with a .Mac account for years. As I received Flounder's iPhone when he purchased a new 3G model, I was looking forward to finally having my email, calendar, tunes and everything else in one little one gadget. This is where Apple went very wrong. At the same time that the company rolled out the new 3G iPhone they rolled out MoblieMe, a supposedly new and improved version of their .Mac product. The beauty of MobileMe was the addition of "instant" syncing, over the air, no need to manually update with cables between my various devices. This part of the service would be perfect for me. I had a Palm and later a Treo for years and the primary reason these handhelds we less than optimal stemmed from the need to sync. I was just never able to organize my life and home enough to sync regularly, negating the benefits of a electronic calendar. So in the end I was carrying around a clunky Treo, a paper calendar AND my beloved iPod. So you see why iPhone + MobileMe was meant to = Bliss. Not so my friends. NOT SO!
MobileMe it turns out, was not ready for prime time. Not only are the updates slow, and the interface sluggish, but a very unlucky 1% of customers are currently not able to send or receive mail. In fact they can't even see their previously received mail. I am one of those 1%. The most egregious sin Apple has committed to date is their lack of communication on the issue. I am a paying customer who has not had access to my email for 7 days! Yep, 7 days. I am really disappointed. Like with all Apple products and services, I wanted to embrace MobileMe.
Why Apple, why?
I still love my hand-me-down iPhone, semi-complete as I use Gmail for me current email needs, but I remain disappointed.
Quote of the Day:
“We cannot change the cards we are dealt, just how we play the hand.”
—Randy Pausch
R.I.P. Randy Pausch
